Some Q & A that are frequently brought to us...
If you've ever gone out to cut your own firewood, even as a child, you will understand how much work goes into getting a chord of wood and how many obstacles there might be along the way. Between trucks. saws, tires, mother nature and/or help (or lack of), etc. timing is always an area we are striving to improve on.
is the wood seasoned and/or dry?
Absolutely! We simply refuse to deliver wet wood! Our firewood is always ready to burn upon its arrival.
what is a " true " cHord and is that what i will receive ?
A chord is the unit of measurement that Measurement Canada uses as the legal amount/weight of wood that you should be receiving. One true chord = 4'x 4'x 8' or approx. 85 - 128 cubic feet. Of course, this is also depends on what size pieces you get. And ABSOLUTELY, yes! You will get a true chord.
my wood stove is very small, how big are the pieces of wood?
We always cut them about 16" long as generally most wood stoves are about 16-17". We will do custom cuts to suit your needs if required but please be specific at the time you order.
when using the u-book it! calendar the appointment spans over a few hours, why?
Being such a small business and the many different possible hurdles that exist with firewood, (ie: flat tires, stuck trucks, saws not working, trucks breaking down etc., etc...) it becomes almost impossible to adhere to an exact time. So please, do choose don't choose a time where you have only 15 -30 mins before your next obligation. If necessary, the wood could be dropped with payment being picked up later, or via an e-transfer, but we prefer no checks.
i didn't get my wood delivery, now what?
If it so happens that we have missed your delivery entirely, we apologize now. We are a very small business 9 out of 10 x's Steve is doing it all entirely on his own with only 1 truck so it can become extremely busy and at times overwhelming. But, he will always deliver. (Just a quick ex: Oct 2016 - 31 days with 18 appts = 31 chords ordered. We shuffled the schedule numerous times but all orders we're filled but for 1 - 2 chord delivery. With only 1 pick up truck, Steve manually bucked, split, loaded & unloaded & delivered it ) So it would then become your decision as to whether you would still like us to deliver. We will do our best to make it up the next day or re-book to your next availability.
i need more than 1 cHord but can only afford 1 now, can i book again later?
Absolutely, you can get as many chords you need, in as many deliveries you need.
will i or can i get a receipt?
If you would like a receipt of course! But, unless you request one we don't normally make one. So if you let us know in advance we will send one with your delivery. Or, if you decide after that you did want one it could be easily emailed as well.
do you a sell A half cHord?
We don't, it takes less work to get a 1\2 chord but it takes the
same wear and tear on the equipment and the same time and
mileage to get it to you.
same wear and tear on the equipment and the same time and
mileage to get it to you.
Do you deliver outside of nanaimo?
Yes of course ! THERE IS A DELIVERY FEE OF A MIN. OF $25 TO COVER FUEL FEES. BUT WITHIN NANAIMO CITY LIMITS IS ALWAYS FREE.
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